Welcome to A New Beginning Therapies Limited.
Throughout the document, the terms “we”, “us”, and “our” refer to A New Beginning Therapies Limited and any subcontractors we may use. The terms "you", "your", "client" and "user" refer to you or your child. The terms "service", "product" and "therapy" refers to the therapy or counselling provided to you by us and includes all information, tools, website and resources.
By using our service you agree to be bound by the following terms and conditions (“Terms and Conditions”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by us. These Terms and Conditions apply to all users of the service, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
This document constitutes a contract between us and you. You should read it carefully and raise any questions and concerns that you have before you accept it. If you do not agree to all the terms and conditions then you should not use the service. If these Terms and Conditions are considered an offer, acceptance is expressly limited to these Terms and Conditions. We offer a service upon your acceptance of all terms.
We reserve the right to update, change or replace any part of these Terms by posting updates and/or changes to our website. It is your responsibility to check the website for changes. Your continued use of the service following the posting of any changes constitutes acceptance of those changes. We reserve the right, but are not obligated, to limit the sales of our products or services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products, services or prices are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product or service at any time.
The therapy provided is based on the personal areas of your life that you want to address. You will be asked what these are at the start of your therapy. Your comfort, safety & progress is of paramount importance to us, so please continue to discuss with your therapist how you feel about these things or any other aspects from your work together during each session. We may ask for your feedback and views on how you feel your therapy is progressing, and you will be expected to respond openly and honestly. Progress will be monitored throughout the duration of your sessions. Participating in therapy requires effort, openness and active involvement by you.
We make absolutely no claim of specific results. This includes but is not limited to you experiencing an improvement of your personal life, condition, feelings, thoughts or symptoms.
We make no guarantee of what you will experience or how you will feel during or after using our service. It is important that you understand that our service may involve remembering or talking about unpleasant events, feelings, or thoughts that may result in you feeling upset, discomfort, disappointment, anger, sadness, worry, fear, anxiety, depression, insomnia, etc. We may challenge some of your assumptions or perceptions or propose different ways of looking at, thinking about, or handling situations.
A New Beginning Therapies Limited may not directly employ the Therapist you will use for the service. In which case, the subcontracting therapist will be professional, insured and vetted by us. If you would like to know more about the approaches your therapist proposes to use/uses they will be happy to discuss this with you at any time before, during or after your sessions.
During your first session your therapist will explain mandatory aspects and information you need to know. If you do not agree with any of these mandatory aspects then you should not proceed with the therapy session. You will be given a refund for what you have paid minus £75 for that initial session, plus a £45 administration fee.
Session Duration & Times
Although we refer to it as a "therapy hour", the typical duration of a session is approximately 45-50 minutes with time either side to settle in to the session as well as conversely finish up the session. In some situations we may offer longer or shorter sessions such as a 90 minutes family or group session which likewise will still have time at the start and end to settle in and finish the session. This is standard practice. We reserve the right to start or end sessions before or after the agreed time for example in cases such as when we have a distraught client that maybe needs a bit longer to compose themselves before leaving their session.
Sessions are typically scheduled on the hour or the half-hour. Your session is scheduled at the mutual convenience of us and to you. Wherever possible the day and time for the next call will be scheduled at the close of each therapy session. You may have a standing time that is agreed upon. Due to a high demand in session times, no sessions will be booked in advance until advance payment has been made. Please be ready for/arrive on time for all your appointments. If you do happen to be late, you will only receive the remaining time for that session.
It is your responsibility to get confirmation from your Consultant in advance of your booking, that the scheduled appointment will go ahead as planned.
Cancellation Of Service
Under the Consumer Contracts Regulations 2013, you have 14 days in which to change your mind and cancel the contract starting the day after agreeing for A New Beginning Therapies Ltd to provide services to you.
However, if you have booked a therapy session for a time within that 14 day period, although you can still cancel the contract, we will charge you for any services provided up to that point plus an administration fee of £45.
If you cancel the contract within that 14 day period, for any booked therapy session(s) inside of the 24 hour cancellation period, you will also be charged £75 for that session(s).
Should you wish to opt-out of the course of sessions outside of the 14 day period, you will be charged in full at £75 per session for the sessions you have attended, or not attended without cancelling within 24 hours, plus a £45 administration fee. A refund will be provided for any monies owed to you in accordance with our Refund Policy as shown below.
Cancellation Of A Session Or Changing The Agreed Time By You
If you wish to cancel or change the time of a booked appointment we require a minimum of 24 hours notification in writing prior to the start time of your session, otherwise the session will be charged for in full.
You can notify us of a change in appointment by stating your name, therapist, date, and time of the session you wish to change by either:
1. completing a contact form on our contact page
2. sending an email to [email protected]
Please remember you have committed to undertake this service of your free will. The work is taken seriously and is in place to help you build a better life for yourself. It is with this in mind that we have these strict conditions attached to the sessions.
Once you have signed up for the service you have signed up to commit to all of the sessions in full. It is your responsibility to ensure that you attend the sessions on a regular basis.
Cancellation Of A Session Or Changing The Agreed Time By Us
We reserve the right to cancel an appointment at short notice. Though this is rare, as much notice as possible will be given. Your session will be re-booked at the next available appointment.
We reserve the right to refuse service to anyone for any reason at any time. If you are under the influence of alcohol, drugs or become abusive or aggressive before or during the session, we reserve the right to cancel that session immediately & that session will still be charged for.
Non-Attendance Of Sessions
If you stop coming to the sessions you have paid for, to continue with your program you will have up to 6 weeks to make contact with us from the date of your last appointment, otherwise, ALL the remaining sessions will be lost and you will not be refunded for any remaining sessions.
If you fall ill or have a valid reason for not attending sessions within the course of treatment and want them to be put on hold, you MUST contact us as soon as you can to let us know. Sessions can be put on hold for a maximum of 2 months from the date of your last booked appointment.
If you struggle to get to the place where your session is held for example should you move house during your course of sessions, you can, if you wish, have any of the remaining sessions via telephone or online (such as skype or zoom).
Sometimes A New Beginning Therapies Limited will provide special offers or deals. These special offers may be for a limited time period, limited to a certain number of individuals, limited to either Clients or non-Clients, and/or chosen conditions such as anxiety or stress, any or all of which you may not qualify for. Your participation in these special offers is voluntary and separate agreements and waiver forms may be required.
If you feel the therapy service you have purchased is incorrect in some way we want to try make things right. Simply email us with your contact details and clearly state the reason(s) that you are unhappy. Once we’ve had a chance to review your request we will be in touch.
Where we feel a refund is required we will attempt to process the refund as quickly as possible however it can often take longer than we would like as the payment systems we use have their own time frames that they work to.
We process all refunds to the original payment method used when you placed your order without exception.
Refunds to expired or cancelled cards are handled by the your card issuer and, in most cases, credited to the your replacement card. If no replacement exists, the card issuer usually delivers the refund to you using an alternate method (e.g., check or bank account deposit).
In rare cases, a refund back to a card may fail. A refund can fail if your bank or card issuer has been unable to process it correctly (e.g., a closed bank account or a problem with the card).
The bank returns the refunded amount to us. This process can take up to 30 days from the post date. At that time, you can contact us back if you have not received the refund, and we will then arrange an alternative way of providing you with a refund.
Notes may be taken during the session. These are to support the work in the sessions, and will remain the property & responsibility of us. Notes will not be issued or copied to you, or any other third party during or after therapy has been completed unless required by law or if there is significant risk of harm to others or if there are concerns about the safety of a child or vulnerable adult.
All information disclosed within sessions and any written communications and records pertaining to those sessions are confidential and are not be revealed to anyone without your written permission, except where disclosure is required by law or if there is significant risk of harm to others or if there are concerns about the safety of a child or vulnerable adult. Additionally, all therapists are required by the ethical standards set by the profession to discuss their work with a qualified Supervisor. This is intended to support the therapist in their work and personal wellebing. Any discussions would never identify any client by name.
There are some situations where the therapist is required to disclose information without either your consent or authorisation. These include but are not limited to:
a. Court order for information about your therapy if you are involved in litigation
b. Government agency requesting information for health oversight activities
c. If a client files a complaint or lawsuit against a therapist, they may disclose information about that client in order to defend themselves
d. Worker’s compensation claim requires disclosure to the insurer or third party administrator
e. Small claims court for breach of contract if the client does not pay his or her bill
f. Filing of an insurance claim may require we reveal a client’s information, other clinical information such as treatment plans or summaries, or copies of your entire record
g. If the client is a minor the parents have the right to information and the clinical record
Harm to Self or Others
If we become concerned about your personal safety, concerned about the possibility of you injuring someone else, or concerned about you receiving proper psychiatric or medical care, we will do whatever we can within the limits of the law, to prevent you from injuring yourself or others and to ensure that you receive the proper care. For this purpose, we may contact the police or hospital. This is, however, very rare and in any circumstances like this, we will attempt to make every reasonable effort to discuss the situation with you first and limit the disclosure to what is necessary.
These include but are not limited to:
a. Suspected or known child abuse/neglect
b. Suspected or known elder abuse, neglect, exploitation or isolation
c. Risk of imminent serious harm to another
d. Risk of imminent serious harm to yourself
A dual relationship is one where your personal life coincides with the professional relationship you have with your therapist. If you happen to meet your therapist in some other capacity – for example because you live locally or know some of the same people – the therapist will keep appropriate boundaries and will not let it be known that you are their client.
Sexual involvement between therapist and you is never part of the therapy process as well as other actions or dual relationship situations that might impair your therapist's objectivity, judgement, or therapeutic effectiveness or that could be exploitative in nature. In addition, we will never acknowledge working therapeutically with you without your written permission other than in the rare circumstances outlined in the Confidentiality & Harm to Self or Others sections.
In some instances, even with permission, your therapist will preserve the integrity of the working relationship. For this reason, your therapist will not accept any invitations via social networking sites such as Facebook, Twitter, Linkedin or Pinterest, nor will they respond to blogs written by you or accept comments on any blog or public website affiliated to A New Beginning Therapies or themselves personally from you.
Online Store Terms
Our e-commerce service is provided by Stripe which allows us to sell our products and services to you.
By agreeing to these Terms and Conditions, you represent that you are at least the age of majority in your area of residence, or that you are the age of majority in your area of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.
A New Beginning Therapies Limited and you mutually recognise that we may discuss future plans, business affairs, financial information, job information, goals, personal information, and other private information. We will not voluntarily communicate your information to a third party. In order to honour and protect our intellectual property, you likewise agrees not to disclose or communicate information about our practice, materials, or methods to any third parties.
Due to the nature of the therapeutic process and the fact that it often involves making a full disclosure with regard to many matters which may be of a confidential nature, it is agreed that should there be legal proceedings (such as, but not limited to divorce and custody disputes, injuries, lawsuits, etc.), neither you nor your legal representative, nor anyone else acting on your behalf will call on us or the therapists we use to testify in court or at any other proceeding, nor will a disclosure of the counselling records be requested.
Modifications To The Services And Prices
Prices and services are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
Accuracy Of Billing And Account Information
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgement, appear to be placed by dealers, resellers or distributors. You agree to provide current, complete and accurate purchase and account information for all purchases made. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
Optional Tools & Resources
We may provide you with access to third-party tools and resources over which we neither monitor nor have any control nor input. You acknowledge and agree that we provide access to such tools and resources ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools. Any use by you of optional tools offered through our service is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s). We may also, in the future, offer new services and/or features (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms and Conditions.
Certain content, products and services available via our Service may include materials from third-parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties. We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
User Comments, Feedback And Other Submissions On Our Website
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us.
We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms and Conditions.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
Errors, Inaccuracies And Omissions
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
Access to the service and the information contained therein is provided “as is” and “as available” without any warranty of any kind, express or implied.
To the fullest extent permissible pursuant to applicable law, A New Beginning Therapies Limited disclaims all warranties of any kind, either express or implied, including but not limited to any implied warranties of title, merchantability, fitness for a particular purpose or non-infringement.
Without limiting the foregoing, A New Beginning Therapies Limited does not warrant that access to the service will be uninterrupted or error-free, or that defects, if any, will be corrected. You expressly agree that your use of the service and your reliance upon any of its contents is at your sole risk.
A New Beginning Therapies Limited cannot and does not assume any responsibility for any loss, damages or liabilities arising from the failure of any telecommunications infrastructure, or the internet, or for your misuse of any protected health information, advice, ideas, information, instructions or guidelines accessed through the service.
The information contained on this website is for general information purposes only. The information is provided by A New Beginning Therapies Limited and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.
Through this website, you are able to link to other websites which are not under the control of A New Beginning Therapies Limited. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.
Every effort is made to keep the website up and running smoothly. However, A New Beginning Therapies Limited takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.
In addition to other prohibitions as set forth in the Terms and Conditions, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
Limitation Of Liability
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We make absolutely no claim of specific results.
We do not warrant that the quality of any service, information, or other material purchased or obtained by you will meet your expectations, or that any errors will be corrected.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
We make no guarantee of what you will experience or how you will feel during or after using our service.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In the event of any problem with the service or any of its content, you agree that your sole remedy is to cease using the service. Under no circumstances shall A New Beginning Therapies Limited, any A New Beginning Therapies Limited licensor or supplier, or any third party who promotes the service or provides you with a link to the service be liable in any way for your use of the service or any of its content, including, but not limited to, any errors or omissions in any content, any infringement by any content of the intellectual property rights or other rights of third parties, or for any loss or damage of any kind incurred as a result of the use of any content.
In no case shall A New Beginning Therapies Limited, our directors, officers, employees, affiliates, agents, subcontractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
You agree to indemnify, defend and hold harmless A New Beginning Therapies Limited and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms and Conditions or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
In the event that any provision of these Terms and Conditions is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms and Conditions, such determination shall not affect the validity and enforceability of any other remaining provisions.
A New Beginning Therapies may suspend or terminate the Service at any time, for any reason or for no reason at all.
A New Beginning Therapies has the right (but not the obligation) to refuse to provide access to the Service to any person, agency or organization at any time, for any reason or for no reason at all, in our sole discretion. A New Beginning Therapies reserves the right to change, suspend, or discontinue all or part of the Service, temporarily or permanently, without prior notice.
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms and Conditions are effective unless and until terminated by either you or us. You may terminate these Terms and Conditions at any time by notifying us that you no longer wish to use our Services although you may not get a refund and charges may apply.
If in our sole judgement you fail, or we suspect that you have failed, to comply with any term or provision of these Terms and Conditions, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
The failure of us to exercise or enforce any right or provision of these Terms and Conditions shall not constitute a waiver of such right or provision.
These Terms and Conditions and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms and Conditions).
Any ambiguities in the interpretation of these Terms and Conditions shall not be construed against the drafting party.
These Terms and Conditions and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the United Kingdom.
Changes To Terms and Conditions
You can review the most current version of the Terms and Conditions at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms and Conditions by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms and Conditions constitutes acceptance of those changes.
Questions about the Terms and Conditions should be sent in writing to [email protected]