If you feel the therapy service you have purchased is incorrect in some way we want to try make things right.
Simply fill in the form below, clearly state the reason(s) that you are unhappy.
Once we’ve had a chance to review your request we will be in touch.
Where we feel a refund is required we will attempt to process the refund as quickly as possible however it can often take longer than we would like as the payment systems we use have their own time frames that they work to.
We process all refunds to the original payment method used when you placed your order without exception.
Refunds to expired or cancelled cards are handled by the your card issuer and, in most cases, credited to the your replacement card. If no replacement exists, the card issuer usually delivers the refund to you using an alternate method (e.g., check or bank account deposit).
In rare cases, a refund back to a card may fail. A refund can fail if your bank or card issuer has been unable to process it correctly (e.g., a closed bank account or a problem with the card).
The bank returns the refunded amount to us. This process can take up to 30 days from the post date. At that time, you can contact us back if you have not received the refund, and we will then arrange an alternative way of providing you with a refund.